Help
Support
Most questions are answered below. For anything else, email us.
Email — contact@momenta.social
Include your device (iPhone or Android) and what you expected to happen. For a billing question, include the order number from your store receipt email.
A generation failed
Credits for a generation that fails on our side are returned automatically — check your balance before writing to us. Most failures come from the reference photo: use one where faces are clearly visible, well lit, and not heavily filtered.
“Generation limit reached”
To keep the service fair, each account can run a limited number of generations per hour and per day. The limit resets on its own; waiting a while is enough.
The result doesn’t look like us
AI output varies. Try a photo taken closer, with both faces facing the camera, or switch framing from Wide to Close. Credits are not refunded for results that were produced successfully.
Cancel a subscription
Subscriptions are managed by the store, not by us. The steps are in the subscription terms. Deleting the app does not cancel billing.
Ask for a refund
Refunds are decided by Apple or Google. Use reportaproblem.apple.com on iPhone, or your Google Play order history on Android.
My credits disappeared after reinstalling
If you signed in with email, Apple, or Google, open Profile, tap Sign in / Sign up and use the same method; your credits come back. Without signing in, an account belongs to the install, so a reinstall starts a new one: email us with your store order number and we will look into it.
Sign-in and password
The app opens without an account; sign in any time from Profile. Forgot your password? On the email sign-in screen, tap Forgot password?, enter your email address, and we send you a code. Enter the code with your new password in the app. If the email does not arrive within a few minutes, check your spam folder and make sure you used the address you signed up with. If you signed in with Apple or Google, use the same button again; there is no separate password.
Delete my account
In the app, open Profile and tap Delete account. Deletion is immediate. Other options and what is kept are on Delete your account.
Report an image or misuse
Every result in the app has a Report button. Tap it on any image, choose a reason, and the report comes straight to us for review. You can also email contact@momenta.social, for example if you believe someone generated an image of you without consent. We take these reports seriously and act on them.
Before uploading, you confirm that everyone in your photos is an adult who has agreed to it, and a safety filter blocks inappropriate requests and results.